Community Guidelines/Terms of Use for @NovoNordiskCA


Welcome to our Canadian Twitter Page. We’re glad you are here. The @NovoNordiskCA, account is not intended for discussion about Novo Nordisk products, including the reporting of side effects (or adverse events), technical complaints, or any safety concern that may be associated with the use of Novo Nordisk products. If you have a concern about any Novo Nordisk product, please call customer care at 1-800-465-4334 or email

What you see is content intended for Canadian residents only. If you are not a resident of Canada and would like to learn about or engage with Novo Nordisk in your community, please visit our global website at

Please refer to the Novo Nordisk Privacy Policy for information about how we collect, use, disclose and protect your personal information.



The @NovoNordiskCA Twitter account is managed by Novo Nordisk Canada Inc. We reserve the right to remove comments that do not conform to these Community Guidelines, and to block users in the event of inappropriate use of this Twitter Page.

We don’t endorse content on our social media platforms that is harassing, intimidating, derogatory, discriminatory and defamatory, and we reserve the right to remove comments or block users who violate the terms of use.

The content tweeted from @NovoNordiskCA is presented solely for informational purposes. The site does not provide you with advice or recommendations of any kind and should not be relied on as the basis for any decision or action. This site is not intended to provide or be a substitute for healthcare advice. If you have questions about your health or the medicine you take, you should consult your physician or other qualified healthcare provider.

Tweets from @NovoNordiskCA may contain links to other sites that are not owned or controlled by Novo Nordisk. The availability of these links does not constitute our endorsement of the linked sites. Please be aware that we are not responsible for or have control over the privacy policies of these sites. We strongly encourage you to read the privacy statements of every site you visit that gathers personally identifiable information.

The information on this Canadian Twitter Page is provided "as is" and Novo Nordisk makes no representations or warranties, expressed or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose or non-infringement. Novo Nordisk makes no representations or warranties of any kind as to the completeness, accuracy, timeliness, availability, functionality and compliance with applicable laws. By following @NovoNordiskCA, you accept the risk that the information may be incomplete or inaccurate or may not meet your needs or requirements.

Neither Novo Nordisk nor our content providers shall be liable for any damages or injury arising out of your access to, or inability to access, @NovoNordiskCA or from your reliance on any information provided herein. Novo Nordisk disclaims any and all liability for direct, indirect, incidental, consequential, punitive, and special or other damages, lost opportunities, lost profit or any other loss or damages of any kind. This limitation includes damages or any viruses, which may affect your computer equipment.


When can you expect updates?

We update and check our accounts during office hours Monday through Friday, but @NovoNordiskCA is not monitored 24/7. We will update @NovoNordiskCA on a regular basis. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.


Do you have comments and questions?

We welcome them and try to join the conversation whenever possible. If we do not reply to your comment it may be because we are not able to based on industry rules and regulations. That said, we will read all @replies and Direct Messages and ensure that any emerging themes or helpful suggestions are passed to the relevant people in our organization.

Thank you for reading. We look forward to hearing from you.