Your information about complaints and side effects provides us with important feedback on our products. If you have experienced a side effect or a product complaint to a Novo Nordisk product, we encourage you to report this to Novo Nordisk.
Report directly to Novo Nordisk Canada:
Fax: +1 866 665 2612
Phone: +1 800 465 4334 (Customer Service)
A side effect (also known as adverse reaction) is a harmful and unintended response to a pharmaceutical product. This includes any undesirable patient effect suspected to be associated with pharmaceutical product use. An unintended effect, pharmaceutical product abuse, overdose, interaction (including drug-drug and drug-food interactions) and unusual lack of therapeutic efficacy are also considered reportable side effects.
Although our products are tested extensively in clinical trials before they are authorized, not everything is known about their side effects until they have been used by many people over time. Novo Nordisk routinely monitors the safety of all our products. By reporting complaints and side effects, you are giving us important feedback which will ultimately help us take appropriate actions and to provide better instructions for how to use our products.
When reporting side effects please provide the following information, if possible:
All personal information reported in relation to a complaint or a side effect will be processed in accordance with applicable data protection legislation: